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How To Train My Employees Better?

CSR training

We’ve all heard the old saying, “You only get one chance to make a good first impression.” Duffy Marketing has learned that in the business world, making a good first impression often comes down to training of all sorts.

  • Technical training for HVAC technicians and all other skilled trades employees.
  • Communication skills so those technicians can relate to clients who are often skeptical about the services you are offering.
  • CSR training for your customer service representatives who have to adapt to a wide variety of phone calls and provide excellent customer service.

The good thing is training methods come in all shapes and sizes. This allows every company, department, and team to choose the best training methods for their needs. Duffy offers many different types of training as part of our marketing services. Let’s take a closer look at some training methods available today.

Classroom-Based Sessions

These are usually led by a qualified facilitator supplied by Duffy. This learning takes place over one or more days. Classroom training means a group of employees can soak up large amounts of knowledge at the same time. However, this type of training can be disruptive because it affects work schedules, and some employees are difficult to motivate in a classroom setting.

Interactive Training

This can be a very effective training method because employees are actively involved in their own learning experience. This can take the form of simulations, real-world scenarios, role playing, quizzes, and games. The “students” are not only more engaged but more likely to retain what they’ve learned.

On-the-Job Training

This is one of the most effective training methods. It’s a little bit like being thrown in the deep end of the swimming pool. Employees are forced to learn quickly because they participate in real activities. In our experience this can be one of the most effective methods for CSR training. Just be aware that on-the-job training can be a little too stressful for some employees and it is also time-consuming.

Online Training

This has become a widely recognized method for effective employee training. Online training can include eLearning courses, webinars, and videos. The variety of training means employees can learn according to their individual style and needs. Online instruction also allows for training without disruption because employees can complete the process whenever they have time.

Let’s Train Together

Don’t forget where we started: You need your business and employees to make that good first impression. Duffy Marketing can help you explore all training methods and together determine which is best for you to reach that goal. Be sure to like and follow us on Facebook and Twitter to learn more about the many marketing services we offer.