While it may not feel like spring for many of us, spring is coming. Warmer temperatures. Longer days. Baseball…..and spring training. Just like our favorite baseball teams who are hard at it getting ready for the upcoming season, it is vitally important that HVAC and plumbing professionals are preparing staff now for the increase in calls that typically occurs.
At this time of year, some home and business owners are anxious to have their comfort systems tuned up and ready to go for the warmer temperatures. Others will forget about maintenance and will be calling you for emergency service and repairs. It is crucial that your businesses are ready to handle the influx of calls in order to have the highest conversions rates possible. We know the front door can make or break a business and success depends on the efforts put forth to train and prepare.
A crucial part of being able to hit the ground running is preparing the CSR’s on the proper way to manage the calls that will have many people’s heads spinning. Duffy Marketing has some helpful training tips to aid your staff in staying enthusiastic while preparing for the inevitable. We are available to listen to calls real time as they come in or we can provide one-on-one training with specific staff. We also have free scripts available that can be modified to fit your particular needs.
Not only is it important for CSR’s and technicians to be trained and ready to go, but the success of businesses require the management teams to be equipped as well. Reach out to your Duffy Account Executive. They are experienced, well-trained and seasoned professionals who are ready to assist you with growing your business.
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